Finca Cortesin Hotel, Golf & Spa’s renowned attention to detail and outstanding customer service has won new recognition after the deluxe resort claimed one of the top accolades at the European Tour Destinations Awards for the third successive year.
The exclusive resort in Andalusia, southern Spain, beat off competition from some of the most famous golf venues in the world to be named as the winner of the ‘Best Staff Operation’ honour at the prestigious network’s annual Mystery Shopper Awards.
Results were taken from European Tour Destinations’ ‘Mystery Shopper’ initiative, with the awards criteria based on written confirmation from staff to visitors. Each member club was assessed on tee times, shop presentation, visibility of marshals on the course, payment information, attention to detail, food presentation and data capture.
Ian Knox, head of operations at European Tour Destinations, said: “Our Mystery Shopper programme is a key focus amongst the network and we’re delighted to see the improvements across all of our venues, with Finca Cortesin consistently leading the way.
“Internationally-recognised as one of the world’s best golf resorts, we are delighted that they have picked up the ‘Best Staff Operation’ award for the third year in a row, which is testament to the outstanding golf team and customer focus at the resort.”
The accolade, which comes in the wake of Finca Cortesin renewing its membership with European Tour Destinations, is the second major honour to be bestowed on the resort in the last month after it was recently voted ‘Best Golf Resort in Europe’ by users of the respected website Leadingcourses.com.
René Zimmer, general manager at Finca Cortesin Hotel, Golf & Spa, added: “We take great pride in the luxury service that we offer to all our members and guests, from the moment they arrive to the time they leave. It’s one of the things that the resort is famous for, and we will continue to strive to improve our standards going forward.”
Set across a vast 532-acre estate, Finca Cortesin – which was also voted number one in the ‘Top 20 Hotels in Spain & Portugal’ category in the Condé Nast Traveler magazine’s Reader’s Choice Awards 2019 – is regarded among Europe’s most exclusive modern golf and lifestyle destination resorts.
Set in the rolling hills of southern Spain, between Marbella and Sotogrande, with the Mediterranean to one side and the tranquil Casares Mountains to the other, Finca Cortesin’s 18-hole championship course was designed by Cabell Robinson and has hosted numerous high-profile tournaments – including the Volvo World Match Play Championship in 2009, 2011 and 2012. It is the first venue in Spain to feature a new, eco-friendly variety of Bermuda grass on all its greens.
Complementing the par-72 layout are outstanding practice facilities including Finca Cortesin’s recently-upgraded Jack Nicklaus Golf Academy, which features the very latest golf-swing technology as well as offering an exclusive five-star club-fitting experience using equipment from some of the game’s top golf club brands including Honma Golf – global leaders in the manufacture of premium golf equipment.
Finca Cortesin’s other world-class facilities include an elegant 67-suite hotel; a 6,000sqm Beach Club; an award-winning spa featuring Spain’s only snow cave; and the choice of four restaurants.
ENDS
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About Finca Cortesin
Finca Cortesin is an independent luxury golf, hotel and spa destination resort set in the rolling hills of southern Spain between Marbella and Sotogrande. Overlooking the Mediterranean to one side and the tranquil Casares Mountains to the other, Finca Cortesin was designed in the style of a traditional Spanish ‘finca’ (rural estate).
Opened in March 2006 and set across 532 acres, the exclusive Andalucian development is a member of the exclusive European Tour Properties network. Its world-class facilities include an elegant 67-suite hotel, Hotel Cortesin, a magnificent 18-hole championship golf course with state-of-the-art Jack Nicklaus Academy, a 6,000sqm Beach Club and an award-winning spa featuring Spain’s only snow cave, with bespoke treatments by French beauty brand Biologique Recherche.
Hotel Cortesin offers the choice of four restaurants including El Jardin de Lutz, serving authentic Spanish cuisine, and the Michelin-starred signature Japanese restaurant Kabuki Raw. The development also features an exclusive collection of villas which are available for purchase or rental.
Surrounding the hotel is the resort’s acclaimed 18-hole championship golf course, which was designed by world-renowned architect Cabell Robinson. The par-72 course – one of the longest in Europe and which measures nearly 7,500 yards in length – received global recognition when it was given the honour of hosting the Volvo World Match Play Championship in 2009, 2011 and 2012, with the star-studded line-up including Rory McIlroy, Lee Westwood, Martin Kaymer, Sergio Garcia and Luke Donald.